ISO 9001 is an internationally recognised quality standard that is awarded to companies that meet its criteria. The parameters are set by a third party organisation. Every area of the company is monitored from resource management to customer service. Regular internal audits must be undertaken to ensure that these standards are met. Additionally fully qualified external auditors will come to the company at twice a year to review the system. If each external audit is deemed satisfactory the company can keep its certification till the following audit. Every three years the company undergoes a complete re-certification assessment that can take several days.
As a customer this benefits you as there are extensive procedures in place to help ensure that your product is produced to the quality and standard that is required. In the rare cases that there is a problem it can be traced through to the relevant area and steps taken to put in place corrective and preventative action to avoid any future problems. The quality system is monitored at Senior manager level. With these measures in place and continuously monitored Warners strive to ensure that the quality produced is at ISO 9001 standard.
We also have the environmental ISO 14001 certificate which you can find more about here.
As always please contact our helpdesk if you have any questions.